User Guide

1. About orders

Orders can be placed on our website 24 hours a day.
Add the product to your cart and complete the purchase.
A confirmation email will be sent to you after you place your order, so please check it.

2. Payment Methods

We accept the following payment methods:

Credit card (VISA, MasterCard, JCB, AMEX)
Convenience store payment
Electronic payments such as PayPay/Rakuten Pay (supported services are subject to change)

3. About Shipping

Delivery will usually be within 2-3 business days after your order is confirmed.
Free shipping for orders over 50,000 yen.
The delivery company used is Yamato Transport .

4. Returns and Exchanges

Generally, we cannot accept returns or refunds for anything other than defective products.

We will only accept exchanges for the same color or size of the product you ordered if it is in stock .
Please see our Return Policy for details .

5. About Membership Registration

By registering as a member, your next order will be smoother.
You can check your purchase history and receive coupons.
We are also distributing special offers exclusively available to newsletter members.

6. Contact Us

For inquiries, please use the inquiry form or email us at cygne.kuukai.2@gmail.com .
Business hours: Weekdays 11:00 - 16:00 (Closed on Saturdays, Sundays, and public holidays)

About the product

What should I do if I'm unsure about which size to choose?

Please refer to the size chart posted on each product page.
We also provide descriptions of the product's features and details, so please refer to them as well.
If you have any questions, please feel free to contact us.

Are there plans to restock the products you carry?

Some products may be restocked.

About orders

Can I cancel or change my order?

Once your order has been confirmed, cancellations or changes can be made as long as they have not yet been shipped.

If I order multiple items together, will they be shipped together?

Yes, we generally combine shipping on all items.

Can I get gift wrapping?

We are currently not offering gift wrapping.

About Shipping

How long does delivery take?

We usually ship within 2-3 business days of receiving your order.
Shipping times vary depending on the region, so please see the "Shipping" page for details.

Who is the delivery company?

We use Yamato Transport.
The tracking number will be emailed to you after shipping.

Can you ship overseas?

We are sorry, but we currently only offer domestic shipping.

Payment

What payment methods are available?

Currently, the following payment methods are available:
• Credit card (VISA, Master, JCB, AMEX)
• Convenience store payment • Apple Pay / Google Pay / PayPay / Rakuten Pay / Merpay / Paidy, etc.

Can you issue a receipt?

Yes, you can download your receipt from your order history on My Page.

others

Can I purchase without registering as a member?

Yes, guests can purchase.
However, if you register as a member, you will receive benefits such as the ability to check your purchase history and receive points, so please take advantage of this opportunity.

How do I use the coupon?

If you have a coupon, please enter the code in the "Coupon Code Input Field" during the checkout process.
Please confirm that the discount has been applied before placing your order.